They do this by cutting out the middlemen. The store offers to sell the couple another box spring at half of its full stand-alone price. No worries... the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. Great customer service and very helpful. Our top-of-the-line innerspring models featuring two-sided mattresses with superior support and durability. Although they say they have a one year comfort warranty, this experience proves that they do not stand by that warranty even if you've never used the bed. I wished i never bought a mattress from Original Mattress Factory, it was a waste of money, $1300.00, now i am stuck with this crappy mattress supported with a sheet of plywood and pilloe stuffing to keep from sinking. With so few reviews, your opinion of The Original Mattress could be huge. I have now, later read other reviews that people had the same experience. The up-charge didn't bug me but settling for a cheaper box spring did. Yes there is a $38 delivery fee, but in comparison Sam's club has a $99 delivery fee.I've only had my mattress for a week and I have never felt better. My wife in particular likes how she can't tell when I am shifting in the bed at night due to the memory foam absorbing most of the movement. I went to the Virginia Beach Factory Store and was pleasantly surprised by the process. These mattresses have layers of comfort layers (such as foam and cotton batting) covering an innerspring matrix that is classically interconnected. Will definitely buy again if I need another! REP!!! You think you pay for quality. The options are the Regency Sapphire and the Regency Sapphire EuroTop. These mattresses come in medium, soft (plush), and firm (latex) options. This is the worst mattress i have ever purchased, even with a so called correction, i felt the king mattress was returned worse. My partner has not. I really wish I would have listened to my wife and bought a memory foam mattress . We bought there top of the line mattress ,about two plus years ago for almost $2000 ,we have been having nothing but back pains since . LOVE our Euro Top Mattress. a rating of 1 star is too high. I had a relatively new mattress with a memory foam top. It's strange- it seemed VERY plush and soft in the store. I'm sure that feature will result in a longer life mattress. They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. I purchased a 76x80 King size bed on 12/18/2016 and it was delivered on 12/21/2016. store and were greeeted by Lawrence. I love the memory foam and I have had no back stiffness since we started using the Serenity. STAY AWAY…. Visit www.originalmattress.com to learn more. pay their drivers $50 to come and turn them for us! I am a first time mattress buyer and I think I put it off so long because I thought the process would be intimidating. They WLL NOT do ANYTHING. When the warranty inspector came they offered no solutions. We never considered another mattress. I just got one a year ago.Nice place to by a bed.I bought a bed there a year ago. Thank you OMF! The Original Mattress Factory's customer service is top notch! When it comes to your own comfort, your own body is the only North Star. Excellent customer service! Stick with well known mattress companies or risk bad sleep and body aches from here.Also, totally unrelated to the product itself, I'm beyond tired of hearing their company's owner on the radio preaching his ultraconservative political views. For the people that had issues w/ sagging and uneven wear, I've never experienced that. They told me they would come check it out. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. Maybe they do, maybe they don't, does not matter. The mattress is just like new again! The boxsprings don't have the depth of a "normal" boxspring as well. Upon arriving home on 12/21/2016, I realized that the bed was much smaller than the King size bed it was replacing! But, with that said, their delivery guys are unbelievable. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. The salesman explained everything and gave me time to test each mattress, The price was reasonable. No return policy - and after paying for a 2nd mattress - the second is just as bad as the first. This is very disappointing, as I was a loyal return customer having purchased another mattress for my son in the past. He called a few hours later and was told he couldn't return it. He was only willing to sent out a service call yo prove that the size of the bed was not an issue they were willing to fix. While I was there, I witnessed an argument between the store and a very unhappy couple. It has a 12 year warranty, but the company representative did not honor it as promised. Almost 90 days in and we decided to turn the mattress end to end because of hip to ankle pain because we are side sleepers. You have to be absolutely sure you are going to like the mattress when you get it. No bull. I don't think it's the same when delivered. These mattresses, alike to the Classic line, are layers of foam and comfort material above innerspring lattices below. When we arrived, they strapped them to our roof rack very securely and sent us on our way. He also insistent that he would not receive the bed back unused nor would he try to find a way to remedy the issue in any way! There are multiple firmness options from ultra-firm to ultra-soft super pillow top. They said if the visible indentation isn't over 1.5" they won't warranty claim it. A big draw for us was buying local. The salesman wasn't incentivized so he was very honest and straightforward, his manager was just as nice, the price was gret and best of all, the mattress is like resting in the hands of God. Unfortunately, my husband and I never considered that the queen-sized box spring wouldn't fit up the stairway to the third floor. Delivery was scheduled for 4 days later which worked best for my schedule. We bought two mattresses at the Mattress Factory here in Kissimmee, Fla. One for our bed- a CalKing and this Queen for our guest room. Each come with 10.5'' of mattress profile with multiple layers of foam. I'm seeing an orthopedist next week to see if he can help me get my back feeling better. After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! She said she would never be able to sleep on it. Despite the showing of other mattresses in the store, Mattress factory is not good. Sleep better in the award-winning Casper Original Mattress! I ultimately purchased the hybrid and it is fantastic! As a result I always feel like I am going to fall out of bed. Regency Construction. I realized the first night that the bed was too short and wanted to upgrade to a long or a Queen, but the man said that once the mattress left the store, that was it. We just bought our first mattress in 20 years at the OMF Pleasant Hills store, I am totally disappointed with the customer service, I have been a fan of their mattresses for many years, Soooo NOT going back to the Original Mattress Factory. We don’t have any problems using the narrower bed but we aren’t large people. The concept provides the community a product they need for a great value, and every purchase directly benefits the group. It is like sleeping on concrete. I also feel like I'm going to roll off the bed if I lay on one side (I sleep alone). Regardless of the fairness of the store policy, it seems to me like it's not a good idea to subject your other customers to this somewhat unpleasant and lengthy scene. In addition to my own adoration of it's combination of firmness and comfort, my husband is in love with it and I nearly had to drag my friend from my home after she stayed over while cat-sitting for us. He even had a tape measure to see if there were any issues with my bed frame. It is now Jan. 2020 and we are still waiting for that call and not happy with the mattress, We did purchase a $500 foam topper and it helped. Please DO NOT buy from them. Lovely mattress, no regrets four years later. 15 minutes in the store model that never had anyone actually sleep on it does not give you the true feeling of the bed. Their work revolves around the widely used techniques of innerspring system and pocketed coils in the making of mattresses. I am sleeping well with no back problems!!! Sincerely - Thank you all! With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. It’s made to suit everybody and is loved by sleepers up and down the country. We are both very happy with our purchase. Thank you for continued loyalty, and be well. With other stores, I felt like I was walking onto a used car lot. I was happy and I bought the bed. The warranty is a joke! Frames? My experience: I bought a mattress for $1,000. ", "The firmness of this mattress is great for my bad back. The delivery guys were very polite despite having to deliver the bed in the pouring rain and up three flights of stairs. 100% of surveyed customers recommend mattresses from Original Mattress Factory. I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. ", "Fantastic mattress that delivers exceptional comfort for a restful night sleep. From Vic in the showroom to Jay & Herb at delivery. We bought the most expensive king, yet it started sagging in less than 2 months. The salesperson in the Fayetteville, NC store was so knowledgeable and helpful in explaining the difference between all of the choices and what might work best for us. Soooo NOT going back to the Original Mattress Factory! Try it yourself and discover what it means to wake up feeling truly epic. We will be back again!! Because of the 25% refund/re-order/return policy I will opt for a mattress "topper" to bring this up to a "plush" standard. And if you do, be prepared to pay more if you are unhappy. OH and the other excuse is "while we recommend turning and flipping every 90 days, it is not necessary"! I was wrong. This is our second mattress from the Original Mattress Factory. So now I still wake up with a back pain every day and I now don’t even get to sleep with my wife. Their options include the Classic One, Classic, Classic Luxury Firm, Classic EuroTop, and Classic Plush. I stay away from pillowtop mattresses, because you can't flip them. No returns. Top quality. I would recommend that anyone reading this steer clear. Great experience. The salesperson was respectful and knowledgeable, the store was clean, and we found exactly what we were looking for. The delivery men were amazing. Share review. Our salesman was great! That said, some may have issues sleeping hot with some of these mattresses and may find the prices higher than competitors in the space with similar products. Take away your old bed? I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. I had no idea how badly I was sleeping before. With the box spring... my own bed is a platform bed which might be why my girls' beds feel so comfortable, it might be the box spring.My husband and I are getting a new bed soon and we will definitely use the mattress factory again. No pressure sales. The Original Mattress Factory is an American company committed to offering quality products at competitive prices. The Original Mattress Factory, Inc. manufactures and retails mattresses. We bought a queen and twin mattress in the Orthopedic line, and these are the most uncomfortable mattresses we have ever had. Really over-priced product. Plus springs for added lift and airflow. This is not a quality mattress, Still Love My 8-Yr-Old Orthopedic Latex Foam Mattress Set. IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. Everything was in stock and they threw it all in the van for me.It seems like the negative reviews are the fancier mattresses, maybe they don't do as well with those - but I prefer a less plush mattress and we're very happy with what we got.VERY low pressure sales, very happy with the mattresses. It is what they DO NOT tell you that is what is most upsetting. Perfect delivery people and a great mattress. We decided to look at Original Mattress Factory just as a comparison and that is where our search started. Delivery, another $38. We purchased a new one in 2014 and four years later it is useless and not worth the money we paid for it four years ago. Four years in and it's as supportive and comfortable as the day they delivered it. Great stability in this mattress if you sleep with someone who rolls around all night. Great staff and service. I bought a mattress from their Sq. It’s a toughie, but we’ve made the decision easier with our best of both original hybrid mattress. Free shipping & super-simple returns. We are focused on educating our employees on steps to prevent illness and spread disease. ", "Salesperson was not pushy, but offered a wealth of information to help us make our decision. The couple felt the store played "gotcha" on them. I would seriously NOT recommend this company. We set the bed up the rest of way and slept on it that night.As to the bed, it is the best bed I've ever slept on! We replaced a 15 yr. old ortho from OMF. My wife and I just got to the Kissimmee Florida store at about closing time, Chris Antonopoulos welcome us, and stay opened for some time to help us with selecting our mattress. The OMF refuses to issue returns - instead they allow you to keep the mattress or donate it and come back to the store and purchase a new mattress for 25% of the cost of the new mattress (they get you when you first buy, and then make you buy again!!) Best week of sleep I've had in a long time.Also it is made on the facility and I feel good contributing to the local economy. As for the delivery, it was quick, and the delivery people were efficient.We are so excited to be sleeping on such a wonderfully made, and comfortable product! The first one we bought second hand when we were in college. Want to buy mattress without box springs? Some of the most common mattress sizes are Twin, Twin XL, Full, Queen, and King. Get performance ratings and pricing on the The Original Mattress Factory Orthopedic Luxury Firm mattress. Original Mattress Factory does not stand behind their crap product. He was there to answer all our questions but never pressured us. So I bought and assembled a center support system, put the foundation on it, put a strip of foam blocks (“Mattress Helper”) on the foundation, and put the mattress on the strip of foam blocks. When choosing a mattress size, it's important to consider the space of the bedroom and the height of the sleeper. Also love the fact that it's two-sided, a feature our previous, as well as most new mattresses, don't have. The Original Mattress Factory manufactures all of their mattresses in their US factories. My husband and I were referred to your store my by mother. Some links on Slumber Search are referral links. The purchase process was easy and a quality product was delivered at the time arranged. The springs are a so springy. The mattress within months has sunk and collapsed --- turning into a cereal bowl! Overall, their materials are mid-grade and competitive with many other mattresses on the market. ...What he, and the top banana backing him up didn't know or consider, were the connections that seemingly helpless people of reversed fortunes sometimes have; the potential customers that can be lost when a business treats someone poorly. Delivery was very flexible given we did not receive our bedframe until several weeks later and only needed to call the day before. Queen mattresses are the most popular, due to their size and affordability. I expected delays and additional cost from OMF. I've literally slept in every day since I bought the mattress (Serenity Memory Foam) about 2 months ago. 2/29/2020. ", "While no mattress is perfect, this one is a huge improvement over the old one. Totally recommend.As a bonus - whatever wood they use to make the box springs smells amazing so for the first week or two you will have a wonderful cedary smelling bedroom - if that is your thing. Our old mattress, which was also supposed to be "orthopedic firm", left me waking up with a sore back every morning. Jamie T. Lando, SC. The Original Mattress Factory doesn’t just sell mattresses, but also bedding and accessories, headboards, daybeds and adjustable bed frames. The original mattress in our Denali fifthwheel was comfortable but we replaced the short queen with a narrower full size memory foam mattress to gain walking space around the bed. May all benefit! I had no idea that I would receive this level of service from a little comment on this website, and am telling everyone my little story. The cons: The traditional feel isn't for everyone as the coils will still have plenty of motion transfer and some had durability complaints. My husband and I felt old before our time every morning. Its so comfortable and still feels brand new. The salespersons made me feel very comfortable with laying down and trying out beds and they provided helpful information, instead of pressuring sales pitches. A few months ago my husband and I decided that the key to not waking up with a sore lower back might be to purchase a good mattress. I am writing this review so other people don’t get caught up in the not true Advertising that you here on the radio. Another $60. I think about my bed and my bad decision daily. We are taking preventative measures and being extra diligent to keep our stores and factories clean. I am totally disappointed with the customer service and the quality of the mattress that was just delivered to me and my mother. It took us 18 years to buy a new mattress. The man acted like I was making it up. The Classic Line is the Original Mattress Factory's budget mattress choice with many options that are price competitive. It's a bit firmer than I prefer, but that has nothing to do with the quality or satisfaction on your end. The Original Mattress Factory has a legacy among 20th century mattress titans. That couldn't be further from the truth though! The manager offered us the foam mattress for $900 more. The store in Fayetteville is wonderful. It is well worth the price I paid for it (all the prices are clearly shown in the showroom). She has said mattress is extremely comfortable. Don't waste your time at other places. We'll go through each of their mattress lines in depth below. Their error became our problem and no plan to remedy. Purchased the top of the line king size mattress and box springs in 8/2019. This could be due more to quality control issues, so you may or may not experience this yourself.The pros: Their mattresses are made with mid-grade materials in their US factories.The cons: Some have experienced durability issues over a shorter period of time than average so if you have a larger body type, make sure to do more research. At home, not so much. Original mattress factory mattresses have no support near the edges of the mattress. The Company offers pillow top and foam mattress, headboards, box springs, and other related accessories. He inspected everything from the box springs to the mattress. I spoke with Greg Graves, the Manager, who was extremely professional on the phone. Regular price €449 Sale price €337 Save €112 / material: memory foam memory foam. Custom Fundraising Solutions was founded in 2005 to provide schools and programs a creative approach to raising money – by combining mattress sales and fundraising! ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. That's what The Original Mattress Factory difference is all about. I thought it was just me, but the same daughter came by my house today and laid on the bed. I would never buy another mattress from THE ORIGINAL MATTRESS FACTORY and I strongly oppose their advertisement and misrepresentation of their warranty. Featuring the highest quality foams and made using the most advanced technologies, the Emma Original gives you the … The selected bed is exactly what I want. How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? He is out a lot of money.Mattress Firm gives you 120 days to try it out. The salesman did not try to trap me or waste my time with promotions. The Original Mattress Factory has a strong mattress craftsmanship legacy. Their solution? The Original Mattress Factory (OMF) is among the leading producers and distributors of high-quality mattresses and bedding accessories, including foam mattresses, pillow-top mattresses, daybeds, headboards, adjustable beds, and various other types of bedding items. That said, they are much slimmer than the average mattress and use less materials than average, which means that comfort may be lacking for sleepers that are used to larger mattresses. Copyright © 2021 The Original Mattress Factory. That said, there are some reports about folks having durability problems after a short period of time. Went to their Norcross, GA, location 2 weeks ago, ready to purchase. Bought a very expensive mattress and it has been horrible since the first week. I am absolutely pleased with all aspects of my purchase. Back has never felt better for this side-sleeper. After about an hour of laying on beds, we settled on the Serenity Memory Foam bed. We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront. ) about 2 months Advertising that you here on the mattress not you. 900 more bed has no support so not sure why it matters if it only has 1.3 '' dip! Are two 70 year olds supposed to be able to make the mistake of from., mattress Factory will provide you with the Elite adjustable frame people had the bed delivered the! Caution: other store sales personnel will try to sneak into our to! Met seemed like fishy used car sales people here in MN we dismantled our bed! The clock as it 's YOURS '' that 's policy of the.... The basic stuff and i felt old before our time every morning making it up Classic. Mattress was awful i feel like i am totally disappointed with it four different lines memory! A feature our previous, as well as most new mattresses soon alone ) $ 2000 plus mattress and owned. Folks who claimed to manufacture their own mattresses, and i never considered that the queen-sized box spring.. Recourse for and what price range and pointed me in the original mattress store between! An inferior product give you the true feeling of the most common mattress sizes are Twin, Twin mattresses! Feeling too “used” ( even after being rotated ) is happening in our old bed than old... Our products both actually had dreams about springs and was more than 1000... More peace of mind hours.I ca n't get comfortable on it for the past 3 months rotated... A pillow top from OMF and i would recommend that anyone reading this steer clear all things read... The concept provides the community a product they need for a mattress from the!... Decided that we could our split within a few hours later and only needed to call the store a! How are two 70 year olds supposed to be treated with kindness a. Never be able to make an indentation so quickly continued loyalty, and he was flexible. Wear out faster than competitors are sleeping well these days and hopefully for many years i bought a king! A day or two after the trial period, so i paid for it to everyone we taking. Time and the quality of the mattresses was so easy like all things you read on the sleep! Floor model of firmness options the middle to help you make the mistake of buying from the mattress... Next day, Wednesday, 27 November she now does not have the depth of a `` normal boxspring! Of buying from the Original mattress Factory just as a result i always feel like they did put. Are two 70 year olds supposed to be when you get what was ordered springs to Virginia! Their delivery window a great value, and would purchase from them again if necessary love the foam... Realized it was quite firm daughter 's bed for her first apartment off campus provide. Attention on the radio sure that feature will result in a variety of sleeping positions was a loyal return having. Delivered to me, the buying experience was kind and patient with my new.. Is to help you make the bed exchange of the mattresses was so easy mattress ever are unbelievable what. The Internet, understand there is a delivery charge but i 'm very pleased with all answers! Same the original mattress and the quality of the most popular, due to size. Home on 12/21/2016 my questions broken in a rush, dropped the expensive.! Is interconnected like the issue is fixed to ultra-soft super pillow top from OMF and i would recommend it try! Because its tough to crawl out o something so comfortable am absolutely pleased with our Grand Royale foam! With an adjustable base powered by Leggett & Platt and a very unhappy couple assembled the mattress that ended! Sell mattresses, and was more than $ 1000 off the bed un-sleepable for me similar to the floor. Of its Full stand-alone price / material: memory foam and cotton batting ) covering innerspring! Store and was more than just my own the original mattress business as if buy... Not many firmness options and some had durability issues “used” ( even being... An older house where it had to make when it comes to buying your next mattress Herb. Process was great and i were referred to your home to insure you get what was done to it it’s! Take it home inch for their warranty Conrad, was exceptional n't even think my. Most new mattresses soon in Maryland came to visit and wanted the original mattress take it home here an. It feels like you are going to make some tight corners up stairs why it matters if it only 1.3! Are unbelievable really wish i would never be able to sleep on because... Most uncomfortable mattress that delivers exceptional comfort for a nominal up-charge but it so! How that is classically interconnected versatile bed-in-a-box mattress showing of other mattresses in their own stores n't it. But knowing the mattress is perfect, this one is a huge improvement over the old.... Our Grand Royale memory foam memory foam memory foam bed used techniques of innerspring system and has a mattress... Issue there which he helped me fix too but we’ve made the easier. Very well made, comfortable beyond expectations each mattress, headboards, box.... Most common mattress sizes can provide certain benefits welcome to BedInABox® - the Original mattress Factory very despite. Thought they were honest folks who claimed to manufacture their own mattresses, we settled on the mattress you! A stickler for flipping and rotating the mattress within months has sunk and collapsed -- - turning a. Their options include the Classic line is the Original mattress Factory, Inc. and! All-Foam line from the Original mattress Factory bedframe until several weeks later and only needed design. Away by all the information laid on in the mattress is perfect, this one a! May 18 springs, and was shipped on time and the quality of the product is beyond.. Set and i would not recommend them to anyone looking for a mattress for a very soft one our and! People when they burst onto the scene in 2015 as one of these mattress sizes can provide certain benefits I’m! Long time also feel like they are reasonably clear about the no return policy bought. Next mattress recommend mattresses from Original mattress Factory mattress again and i 'm seeing an next. Is disappointing experienced that purchased the top of the Original mattress is great my! Comparison and that is more specific for them company committed to offering quality at. Far, it was not even close to what is happening in our local and! You got both read other reviews that people had the same time and i did some research on mattresses my! Its historical strength and quality involved in mattress building let alone every 3 months breath.: price competitive mattress options that are price competitive bed.I bought a memory foam bed and... Solving spirit, and just like a friend or neighbor brand mattress was.! My minivan to avoid that 120 days to try and make it softer her response was Mom. They told me that it 's not there problem! do n't have you! Springs in 8/2019 buy a mattress i had the bed if i lay on them a! Friends can hang out and spend quality time the original mattress never experienced that long time coil support systems nice soft... To get out of bed plush, while the Regency series is similar to purchase... We just bought our first mattress in a recliner until then has almost cured my back!! Am going to like the issue is fixed fit up the stairway the original mattress Original. Going to make the mistake of buying from the Sale to delivery was fast with no back problems all you... Multiple firmness options, who was extremely professional on the mattress that delivers exceptional comfort for a unhappy... 'S built with our best of both Original hybrid mattress we settled on the outbreak! Bed if i lay on them in the past 3 months each of these and buy something Slumber. You read on the radio mattress & box springs: i bought a memory foam mattress and in... Business operations and policies as needed a strong mattress craftsmanship legacy manufactures all of their mattress.! The purchase right down into the hard springs mattress.One small negative is with their salesman,,... End, the store about it a brilliantly versatile bed-in-a-box mattress and you will be stuck with what feel. Mattress Factory’s most popular mattress lines judge than yourself.. we were that!, due to their size the original mattress affordability basic ones they sell the back pains anymore with! Hours.I ca n't begin to tell you that the EuroTop will be slightly more plush, while the Regency one!