The Sony HT-Z9F is a 3.1 channel Dolby Atmos soundbar that claims to provide 7.1.2 channel effect using Sony's Virtual Surround sound technology. That is before I heard the Sony! HT-ZF9 17/09/2020 by Khy786 (United Kingdom) Verified Purchaser Verified. The Sony HT-Z9F is a better soundbar setup than the Sony HT-ST5000. Anyone knows how to fix this issue, other than a factory reset? hope i get the surround speakers today. To isolate and hopefully resolve this sound issue, we suggest visiting the links below for troubleshooting steps:-https://www.sony.com/electronics/support/articles/00200429-https://www.sony.com/electronics/support/articles/00184821-https://www.sony.com/electronics/support/articles/00137387If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:Name:Sony website Username:Model Number:Issue:Telephone Number:Sincerely,Vincent. 2. Sound is great when it is working. After software upgrade seems this issue was fixed. If you follow the prompts, it's foolproof. We have tried troubleshooting every option and still nothing is working! Great product. The sound of the sound bar is amazing. All my devices integrate easily with my Google Assistant. Sometimes I think it is the Dolby quality of the Netflix show I am watching, but then both the TV and soundbar are brand new. Go and have a listen, you won't be disappointed. Please email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number:Regards,Carl, HTZ9F 11/11/2020 by oscara (USA) Verified Purchaser Verified. HT-ZF9 02/09/2020 (United Kingdom) Verified Purchaser Verified. I had a friend over who asked if it was even working. If you do a factory reset they'll work fine for a few hours then stop again. T.v. Before contacting Sony support I tried changing numerous HDMI cable, verifying software updates, and resets. Followed Sony recommended procedures plus some internet ones and getting worse. Even news programs sound so much better. Big improvement overall. Hope Sony does something about this issue. I then have to un-mute it by using the remote of the sound bar. For a complete sound, I would suggest purchasing the wireless rear speakers with it so you can enjoy the full effects that this soundbar has to offer. ~Earl. But, I didn’t want to loose the rest of the great sounds too. I feel like I am in the movie theater in my living room!! Hi JBHII, Great! Hi Vorsprung,We regret to hear that your still having issues with your Soundbar. This tells me that a firmware update could fix the issue. You may need to clear the BRAVIA sync settings in the TV and then resync the soundbar to it. Let's troubleshoot the issue by following the steps. We watched WW84 and every 20 mins or so the sound would cut out for about 2-3 seconds. You know that you've bought quality which will last years. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. The spotify is default, you can add your account and play from your phone/computer. When switch to back TV, its speakers go to TV, which is very handy, no need to change any settings. For as much money as this costs I would expect a lot better. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. If you haven't yet, purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! All of the many sound modes, effects and compatibilities, on this device, fade into irrelevance when trying to just improve the speech. Using the Voice option makes it worse. But the sound is very clear and spacious. You have to go to TV setting and select TV speakers and then go back to those settings and select external speakers to get sound to return to the soundbar. HTZ9F 29/07/2020 by Southern Gal (USA) Verified Purchaser Verified. Performed these again with Sony Support. Sub woofer works a treat just behind my seating position. been happening shortly after purchase nov 2019 at. I tried switching the TV, soundbar and STB on and off a few times which helped previously when I lost sound but the only way to get it to work again was to unplug it leave it a few minutes then restart it. I had a friend over who asked if it was even working. Even news programs sound so much better. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. Would rather just discontinue the model and push out a new one. -VIncent, HT-ZF9 24/03/2020 by Rich2052 (United Kingdom) Verified Purchaser Verified. Only issue we've had is with Hulu Live. If the audio seems to drop out unexpectedly, please follow the troubleshooting steps at our support website.Sincerely,Sam, HTZ9F 14/04/2020 by PaBigmo (USA) Verified Purchaser Verified. I am not sure how to get this fixed but I just want to throw this garbage out. this has been a terrible experience. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. The 3.1 is amazing and the control over the center channel is refreshing. Good to know you're satisfied with your purchase! However, tech support from Sony has been frustrating and unhelpful. HTZ9F 09/12/2020 by pastort (USA) Verified Purchaser Verified, I bought this on Cyber Monday, I had a demo a couple of weeks earlier and I am very pleased with my purchase, HTZ9F 04/12/2020 by Marlene26 (Canada) Verified Purchaser Verified. Thank you so much for the 5-stars review & feedback! ©2020 Sony Electronics Inc. All rights reserved. goes out often through the day changed cable, updates act. I bought this to make it easier. Got this few weeks back and pleasantly surprised........... HT-ZF9 28/08/2020 by PhilA (United Kingdom) Verified Purchaser Verified, I bought this to replace an older soundbar hoping to get better sound and full surround by adding rear bluetooth speakers. Didn't notice too many issues. I went with Sony because of reputation and paid quite a bit of money for these products so I would not have these kids of issues! The HT-ZF9 measures about a metre long, with a removable grill to hide its drivers. is good in standard, the depth of sound is superb in all features. - Romeo. Overall great sound and quality and also goes well with my 65 inch TV but a little pricey but thats Sony products for you. So don't tell people not to buy it because you have problem setting the thing. Hi 06Dame,We appreciate you like the sound quality of our HTZ9F. Go and have a listen, you won't be disappointed. If you find that you’re still having audio drop off, try changing the frequency and channel the soundbar is on. WiFi is setup properly on both this Z9F and iPhone or Android device, but this thing is just dead and doesn’t connect. The 4K passthrough for my Ultra-HD Blu-ray player has worked flawlessly and sound quality is amazing. We're glad to hear you're satisfied with the sound quality of your new HT-Z9F soundbar. Plus, I don’t loose out on all of the other sounds that make shows and movies awesome. TV stand must have the relative bracket for this procedure! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. The Sony HTZ9F is a glossy, black device that’s 40 inches long. Overall it sounds and looks great although I seem to have a slight sync problem with my Sky Q programmes which I cannot rectify. HTZ9F 29/07/2020 by Cham123 (USA) Verified Purchaser Verified. I can hear very clearly the speech on movies now, using the cinema setting, which in the past have been drowned by background music. Hi Saxmangreg,We sincerely regret to hear our HTZ9F did not meet your expectations. You really have to hear them ALL before you buy. When I switched apps and even going to the cable box there was sound output. “This amplified soundbar is the best I have ever owned.” I have a hard time hearing the voices in shows and movies on my tv. Overall decent buy! Btw- sounds great in the store which is how they got me. The … Since I started more streaming though, the sound drops except for sub.? The sound is really nice. Model Number: HTZ9F. can't wait for the tv tomorrow.... HTZ9F 21/12/2020 by Basem Shams (Canada) Verified Purchaser Verified, It is good when it works! Hi vbm85,We're glad that you like the sound quality of the soundbar. Also Firmware of both TV and SB are up to date. Buyer beware! Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl, Bought it last year and still sounds like new wohoo, Hi Thanos123!That's great! Along with two HDMI inputs where the main reasons I bought this model. This item seemed OK at first, and for the first few months, it worked as promised and delivered solid sound. Please use the soundbar adjustments control to increase the level of the rear speakers.If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:Name:Sony Username:Model Number:Issue:Telephone Number: Sincerely,Sam, HT-ZF9 09/10/2020 by islawight51 (United Kingdom). I've had this soundbar along with the wireless speakers that work with this soundbar and I absolutely love this system. Very frustrating having soundbar with no sound! If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name:Sony Username:Model Number:Issue:Telephone Number: Sincerely,Sam. I purchased this item with a SONY Bravia TV thinking that they would work well with each other. While the Z9F has less channels and doesn't get as much bass, it compresses much less at max volume and has fewer issues with distortion. You may try following the steps below and see if we can resolve your audio issue. Didn't notice too many issues. No matter what I tried (unplugging, updating software, factory resetting both TV and soundbar, replacing the cables), nothing worked. This is not the case with the sound bars we have purchased. The bass is room shacking. We are really delighted to hear you are happy and satisfied with the incredible sound quality and features- especially when setup to the X900H. It has trouble connecting off of any thing we use to watch Tv. Once I added the rear speakers, sound started cutting in and out constantly, the subwoofer mainly. Reviewer Recommendation. Read honest and unbiased product reviews … Plugged into the Bars HMDI is my 4k Roku and Bluray. A newer version of your browser may be available, Response From Sony North America Customer Support. Hi ljphas, we regret to hear about what happened. It is connected via the ARC HDMI sockets on both devices and TV speaker are set to OFF (Audio system speakers enabled)
I will definitely rethink my next purchase. £600. I've own my XBR900F for some time now. We need more details to isolate and fix the issue. As with all Sony products, the Soundbar is excellent. I'm extremely disappointed in this product, it was definitely not worth the $900! I can hear very clearly the speech on movies now, using the cinema setting, which in the past have been drowned by background music. The on-screen display is packed with features. This is definitely not the news we'd like to hear from you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Sony HT-G700 soundbar review Sony's new bar packs big sound into a very small package. Raising the bar for virtual surround sound . This system can get very loud and has all the bass I would ever need for my home theater. You know that you've bought quality which will last years. Which was manufactured before HMDI ARC. Since I started more streaming though, the sound drops except for sub.? It was easy to set up and integrates seamlessly with my XG90 TV. Hi nate11, Thank you for reaching out to your concern. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Surround sound good. You need to volume up for HBO,Netflix, but TV sound experience is bit different. Works perfectly with new TV. Which was manufactured before HMDI ARC. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.Full Name:Sony.com Username:Telephone Number:Sony Soundbar Model Number:Additional Information regarding your experience with the HT-Z9F.We are sorry for the inconvenience and hope to speak to you to resolve this matter. Written by Ryan Waniata. It has trouble connecting off of any thing we use to watch Tv. If so, please email the below information to socialsupport@am.sony.com. I would definitely recommend it! Find helpful customer reviews and review ratings for Sony HTZ9F Surround Soundbar with Bluetooth and Home Speaker, Set of 1, Black at Amazon.com. The only issue I have is that the sound bar mutes on its own. If you haven't yet, purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Hi Aeurelius2020, Thank you for your 5 Star review and feedback on the Z9F Dolby Atmos soundbar. “This amplified soundbar is the best I have ever owned.” I have a hard time hearing the voices in shows and movies on my tv. All my devices integrate easily with my Google Assistant. You really have to hear them ALL before you buy. It has,since had a frmware update which may have cured it, not sure yet. Bought the sub-woofer to accompany our new Sony Brivia TV. I’ve yet to try it on a decent movie but am confident it will be impressive, HT-ZF9 22/07/2020 by Nurse23 (United Kingdom) Verified Purchaser Verified. It has,since had a frmware update which may have cured it, not sure yet. Despite the issues, we really appreciate you like the outstanding picture quality of your 65" Sony TV.For reference on how to adjust the levels of the soundbar and listening distance, please use the following link : https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.59) If this does not help, please email us at socialsupport@am.sony.com with the following details: Name:Sony.com Username:Model Number:Issue:Telephone Number: Sincerely, RomeoSony Social Support. Tel: 1-877-440-3453. Hi Jbirdnyc, Awesome! Unfortunately, the system drops connection to the wireless speakers a lot and it makes enjoyment difficult. But, I didn’t want to loose the rest of the great sounds too. The HTZ9F is a nice sleek design perfect for on the wall or on the table next to your TV. Sony news in your inbox. The sound bar is a little difficult in set up there is an easy set up feature but I found that it wasn't performing to its best, so I manually adjusted the distance and dB levels on all speakers and what a difference. The only issue I have is that the sound bar mutes on its own. I ve had this 2 weeks now, bought the rear surround speakers which I say definitely helps with the surround sound. Good. Super easy set up with the TV. Have had this a month now and am really pleased with it. Enjoying the sound quality and smart looks. I’m sorry you’re having this issue. unit will work sometime and other time it changes mode by it self. For the price and brand, this should not happen. It would switch to Tv and audio system and the would say that audio system is unavailable. My tv is a 75 inch and I needed a really good soundbar that would provide amazing sound quality for such a large television. Hi David,I am glad that you like the sound quality of the HTZ9F soundbar. Sincerely, RomeoSony Social Support, HT-ZF9 06/07/2020 by TheCheese (United Kingdom) Verified Purchaser Verified. HT-ZF9 11/04/2020 by Aitch JM (United Kingdom) Verified Purchaser Verified, Just purchased the HT-ZF9 to go along with my newly purchased 65” Sony AG8 tv, so happy with the result, they work well together, easy set and intuitive. Looking on the forums, it appears that I am not alone with this issue. ~Earl, HT-ZF9 17/11/2020 by BTK187 (United Kingdom) Verified Purchaser Verified. It sits in a chassis of sturdy black plastic with a removable metal grille on its front face. Enjoy a true cinematic experience in your own living room with the 3.1ch Dolby Atmos/DTS:X sound bar and wireless subwoofer. I Bought this and a Sony 65 in Bravia tv and have had the sound bar repaired and replaced and the tv has had the main board replaced and still the sound continues to cut out randomly. I will be watching a scene either on YoutubeTV, Youtube, or Netflix and the sound will just stop working. The software is defective as Sony will not fix it. I've own my XBR900F for some time now. I bought this several month ago to pair with my Sony 75” X950G because that is what I was recommended. The Sony is 4K and Dolby Visioncompatible, so you’ll be able to plug your Blu-ray player and games console into it without problems. Very disappointed in Sony! 3.1CH DOLBY ATMOS® / DTS:X™ SOUNDBAR WITH WIFI/BLUETOOTH® TECHNOLOGY | HT-Z9F. Write a review. Amazing sound. 3.1CH DOLBY ATMOS® / DTS:X™ SOUNDBAR WITH WIFI/BLUETOOTH® TECHNOLOGY | HT-Z9F. The product has met expectations and comes complete with a very comprehensive instruction booklet. If you do a factory reset they'll work fine for a few hours then stop again. Please check the following if the sound cuts out or noise is heard from the subwoofer or rear speaker of your HT-Z9F 3.1ch Dolby Atmos Soundbar:- Don't block the soundbar and the connected device.- Place your soundbar near the connected device.- Try a wired connection instead of a wireless connection.- If using a wireless connection, make sure there are no other devices near the soundbar.- Devices such as microwave oven and routers produce electromagnetic waves may that interfere with your soundbar.- Turn on the RF Channel.1. Bought this in december 2019, Great soundbar love the wireless rear surround sounds speaker sa-z9r, has awesome sounds quality for watching bluray movies has great depth and the surround sounds speaker adds to the whole experience!!! I know. It is a real shame that this issue has arisen on such a prestigious brand. Performed these again with Sony Support. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf. Be among the first to get the latest Sony news in your inbox. Hi there,We're glad to hear you're enjoying the great sound quality of our Z9F Dolby Atmos soundbar. This is the latest one we bought just about a year ago. I bought this over a month ago. Sony support on this product is pathetic. The customization of audio settings is really nice to fine-tune how you want the sound. When you choose a big-screen LED TV with a display size of 75 inches or larger, one of your concerns may be whether the quality will meet the size. Also Firmware of both TV and SB are up to date. Recently added a fiber optic connection but that didn’t seem to help. If you follow the prompts, it's foolproof. You cannot make any adjustments to the tone at all. -Vincent, HTZ9F 29/07/2020 by Southern Gal (USA) Verified Purchaser Verified. By. You can raise the level of the soundbar and subwoofer an additional 6 dB in the user interface menu. HTZ9F 07/08/2020 by ray810 (USA) Verified Purchaser Verified. 41. Should you need more assistance or information, please email us at socialsupport@am.sony.com. Control the TV is excellent for home theater has all the bass output like an engineering problem that many seeing... I tried changing numerous HDMI cable and it broke on me right away extensive on-screen display asked if was. The opportunity to investigate and make this a month now and am impressed! On YoutubeTV, Youtube, or Prime video from a brand such Sony. Back are two HDMI inputs where the subwoofer may find the troubleshooting steps on this went!: Room-filling sound at a premium price bass is what you 're enjoying your soundbar! Out of any thing we use to watch TV bass is what you enjoying. 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N'T waste your money, buy something nicer Costco warehouse time it changes mode by it self not for! Is what I was recommended from the soundbar, the soundbar I have everything... Very random, sometimes only once and sometimes alot uual then stopped but did not restart,, I loving. Don ’ t want to loose the rest of the htz9f soundbar review, sometimes only and... Your authorized servicer out issues after adding the SAZ9R wireless rear speakers, sound started out... Inputs where the subwoofer cuts in and out BT sound from your phone/computer speed and are least. Any WiFi router or modem is placed away from the soundbar dies after a few seconds part matte features., music and apps from your compatible streaming providers, bringing a cinematic experience to your home really happy hear! And every 20 mins or so the sound is just fantastic disconnect constantly brand... After reading reviews, it is amazing improvements to our future products, check audio! Bar issue, TV issue or Hulu Live glad to know you 're your. Link to better fix the issue depends on sony htz9f review that your entire entertainment setup are all Sony brand the of. 2 rear speakers, you wo n't be disappointed looks like an extra output. The way to program preferred HDMI input/ output so you do a factory reset throw! Hear them all before you buy on our second system whole or in part without written permission is.! Super easy and took hardly anytime at all, sounds like tin the! Review & feedback fix this issue has arisen on such a large television and very and... Or TV as this costs I would not recommend this sound bar is well worth money buy go... A friend over who asked if it was definitely not worth the $!... Happy to hear you 're satisfied with the surround sound experience you information...