HORRENDOUS CUSTOMER SERVICE HORRENDOUS CUSTOMER SERVICE. Recent recommendations regarding this business are as follows: "Do not purchase online. - Jean O. Zara is a Spanish clothing and accessories retailer based in Arteixo, Galicia (Spain), and founded in 1975. Customer service and quality repair are top-notch, keep up the good work. Looks brand new. Search job titles. … I had a txt from Hermes to say they had delivered my order and a black square was the photo as to where my parcel was. In case you didn't realize there was an alternative, the best phone number for Zara customer support is 212-355-1415. I am very disappointed with the whole experience of dealing with Zara Home, the only aswer is standard messages, service doesn't exist there, as simple as that. Learn about ZARA culture, salaries, benefits, work-life balance, management, job security, and more. We have been waiting 28 days for an order to be delivered that was advertised as 2-3 days. Zara has very nice quality clothes however the customer service is shocking. Never again. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zara.com Customer Service. Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. How they changed the definition of success in fashion retailing. Since that time, it appears Zara has undergone quite a few changes, largely through an increased investment and focus on technology. Worst I have ever experienced. Stay away from this Zara store. - Daniel W. Friendly, fast and amazing! Completely unhelpful and considering I was making a very large order they clearly do not value their customers. For example, the address for iPhone customer service is iphone_web@support.whatsapp.com. Store Manager Vivian is the leader of that rude group of sales people. Customer co-creation: Zara’s principal designer is the customer. “Zara actually listens and reacts to customer feedback … By understanding what motivates its “fashionista” customers, Zara has changed the definition of success in fashion retail. As a customer, I have never felt so well taken care of. We have spoken to customer services 8 times over the past 3 weeks and not one person has been able to tell us why there is a hold up. Zara customer service. Common problems addressed by the customer care unit that answers calls to 212-355-1415 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Zara Overview. I was meant to have my parcel delivered on the 5th December after I ordered it on the 26th November and it’s a large order. Average ZARA Customer Service Representative hourly pay in the United States is approximately $14.68, which is 13% above the national average. Poor service and customer care non-existent Just a quick glance at the feedback on the Zara Care Facebook site will show they are struggling to fulfil orders and lots of people are angry. Joti Singh is a style blogger based out of Vancouver, Canada. My order arrived damaged, opened, items missing and the clothes that actually were inside, filthy. “ Worst customer service EVER… Worst customer service ever experienced. For more help, including how to write a letter to WhatsApp’s headquarters, scroll down! Clear All. Zara provides customer service by email and also by phone. As the part of the content development team, she contributes to the blog, customerservice.ae, and also writes on-page & off-page articles, press releases, classified ads and other content for search engine optimization. The initial customer service representative I contacted copied my name and said that my name was her name. 65 reviews from ZARA employees about working as a Customer Service Representative at ZARA. There was a fascinating story around how Zara co-creates its products leveraging its customers’ input. Zara was first mentioned on PissedConsumer on Nov 26, 2012 and since then this brand received 461 reviews.. Zara ranks 681 of 2121 in Footwear and Clothing category. My order was delayed by 2 weeks so I messaged them and they said would you like a return or send another batch of clothes out. Consumers complaining about Zara most frequently mention customer service, credit card and return policy problems. This live chat is simply a customer care tool, and not a personal shopper or style advisor service. Website. I was polite, never rude (cos hey that doesn't really get you anywhere in life) and really just wanted a human to check on the status of my order to make sure it wasn't lost. Send an email with your message to that address and remember to include your full phone number, including your international code, so they can assist with your issue. 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