Our new AI powered chat bot service is here to help 24/7 365 days a year. Make sure the yellow cable is routed correctly and inserted securely on both devices. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Could be a power board issue as well as a backlight array issue. If there is sound, then proceed to the next step. Disconnect the HDMI cable from the TV and move it to an alternate port. Next, swap the TV to the appropriate input. Screen sometimes flickers. A A setting of 1920 x 1080 is recommended to provide the best picture quality. One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. Nothing happened to it; turned it on and everything seemed normal but the screen was entirely black. my LG 32LG10 has no picture or sound but the TV does have power. Plug the device back in, and change the TV to the new input to see if the issue is resolved. A television set that has his particular problem will not power up or display a picture. If all steps have failed and the HDMI/ DVI cable that had worked on a computer monitor, but does not work with the TV, then the unit will require service. All Rights Reserved, Ensure the TV is on the proper Input. cst-sms-popup-message-result-successfully. Unplug the external component (if possible) for 30 seconds. Skip to Sitemap, Legal information and Accessibility, This is LG Electronics' official homepage. JavaScript appears to be disabled in your browser. If a display appears, continue to the next step. LG TVs with webOS Push the Home button on your remote. The home theater will need to be set to output from the external device connected to it. Flat screen plasma tv turns on but no picture or sound repair. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. In a darkened room turn the TV to a station that is on the air. Let us know what exact model you TV is. Share your thoughts about the experience. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. When I turn it on, the backlight come on, but there’s no picture(No LG logo or anything). @oldturkey03. The LED light comes on briefly. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. No picture but has a sound on tv. TV powers on. My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … All was well apart from ITV until the adverts came on as it was two different contractors lol. We are assuming that you already turned the volume up on your TV using the remote control and the buttons on the TV itself. Ensure the TV is on the proper Input. I checked the voltage on the Power supply, everything was normal. I have LG 55LA6205. Until I remember Sometimes I use the LG remote app on my iPhone. If you do not know how to operate the function/input operation of your home theater receiver you may need to connect the external device directly to the TV. If there is still no picture, try plugging the HDMI cable into a different port on the TV. Pinterest Screen is NOT cracked. The screen is black. Again, we do need the model number, © 2021 iFixit — Licensed under Creative Commons — Privacy — Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. TV Power ON Light Comes On But No Picture Or Sound Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. Made by Vizio. No picture on my lg tv. Twitter Share If there is still no picture, try plugging the HDMI cable into a different port on the TV. (GMT -05:00, United States of America local time) If all above steps have failed, then your TV will require service. Nothing worked. Get your questions answered about product setup, use and care,repair and maintenance issues. We can help. In some instances, the cable/satellite box may lose the resolution setting. This is not the same as audio out of sync which refers to the relative timing of audio (sound) and video (image) parts during creation, post-production (mixing). Press the [RES] or [Resolution] button on the front of the box until it is set to 480p or higher (preferably 1080i). If only one device has the problem, proceed to the next step. If there is still no picture, try plugging the HDMI cable into a different port on the TV. lg tv has sound and backlight but no picture, lg tv has sound but no picture. The information did not resolve my issue. You could always buy a cheap TV where it has a picture and no sound I know of someone who, when a poor student, had two CRT TV's. How to Fix the Color on Your TV. This happened to my 50" LG and I was able to fix it at no cost by removing that particular LED strip from the circuit. Next, swap the TV to the appropriate input. I was disappointed with the product quality or performance. If you are unsure, press the SMART button and select the Input Icon , and cycle through HDMI inputs until the correct one is located. Remove all of the screws along the outer edge of the back casing. TV Screen Is Black – Powers ON But No Picture. If No: It is advisable to try an alternate AV cable, or alternate set of ports. Above is a a picture of the back side of a typical TV. If all steps have failed, the unit will require service. TV video lag is usually exclusive to those who use game consoles. I tested with a flashlight and see the faint image on the screen. Open the Settings menu either by using the button on your remote, or if your remote doesn't have a Settings button, press the Home/Smart button, then click the Settings icon. The information was not presented clearly. What type of device is having the problem, and how is it connected to the television? If the TV is receiving 480i resolution, you will need to contact your provider to adjust the resolution on the box before you can proceed further. Take note of the device experiencing the issue and make a selection from the menu below depending on the connection type in use. Turning the TV … Flat Screen HDTV Has Sound But No Picture – Screen Is Not Cracked Read More » If no audio is present, then the external sound system is likely to be faulty. Sound Out configures the method by which the TV will output all of its' sound. to Please enable JavaScript to ensure you get the most out of the LG site, products, and services. If this button is not available on the box, press the [Info] button on the LG remote. Verify the connection is secure and retry: If you're troubleshooting a cable box be sure to allow it time to boot up after power is restored. Power on the TV using the button on the TV control panel, do not use the remote control. Unplug the external device (30 seconds) and then restore power. If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check. Let us know if you can make out silhouettes etc. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). Make sure the Red, Green, and Blue cables are routed correctly and inserted securely on both devices. No picture or sound. Can I fix it myself? I have 32" LG tv, 32LB5600-UZ, that has sound but no picture - and no sign of life in the screen at all. Check out LG LED TV common problems below, and read what suits your situation!. If you want to connect to LG Corp., or other LG affiliates, please click. Check an alternative external source with the sound system. Do any external devices connected to the TV work properly? the power light flashes like twice again its doesnt turn off only the sound is heard. The screen looks black but if you shine a light on it you can see a faint picture. EMAIL. LG 65" smart tv: no picture backlight on sound on TCON ok>>> ... and then it lost its picture but sound remained on. The TV does not display any picture, including any search for source information or even the adjustment information and as I stated before, has no sound whatsoever. If this is not possible the set will require service. Most of the time, the best answer is the simplest one. In order to get the best possible experience from our website, please follow below instructions. The sound was in and out for a time before now being gone completely. Repair guides and support for your LG TV. If you've watched TV and thought the picture looks a little weirdly blue or green, or that skin tones appear unnaturally yellow, your TV… lg tv powers on but no picture or sound JA: Have you made sure all cables connected to your LG TV are securely attached to both the TV and the outlet? 05/20/2017 by jahjah1231. LG 42LN5700 TV. It appears to be a dimly lit black screen now. If not then it is possible that it is a mainboard or t-con board issue. If this is not possible, then the set will require service. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. To access the Sound Out setting:. My TV is a 55″ Smart LED/LCD HDTV. Ensure the TV is on the proper Input. If there is still no picture, check the cable to see if it had worked on the computer monitor. If you are unsure, press the. First you want to check if it is the backlight that has failed. So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. Our new AI powered chat bot service is here to help 24/7 365 days a year. Overall, how satisfied were you with the usefulness of this information? Select Sound > AV Sync Adjustment. One had sound only and the other picture only, so he simply used both. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Is a picture displayed? Terms — It is not a difficult repair, but does require someone to pretty much completely disassemble the TV. So before you panic, check if everything is properly working or no loose connections. The screen flickers in a dark room for a split moment. If so it is your backlight. We apologize for this inconvenience. The TV picture has gone out but sound still works. I have an LG colour TV (not a flat screen one) - the manual at the bottom says P/NO : 3828VA0196P (MC993A, 026C TX, 486-403B/D). Select the Settings gear icon in the top-right corner. Within 30 seconds … So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. Next, swap the TV to the appropriate input. If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). The phone number you add will not be used for any other purpose. The lg 42" lcd tv - model 42ld550 tv has no sound. How to FIX LG TV black screen if it wont turn on completely. Be sure the TV is on the correct component input. ; Navigate to the Audio/Sound menu. Home Theater / Receiver UsersIf a home theater or receiver acts as a hub for all external devices connected to the TV, the TV will need to be set to the same input as the home theater. Answered! HDMI Cable / Satellite Box, BDP, & Other Devices. I can switch it on and there is sound but no picture. Rebooted and tried all those simple things to no avail. Your privacy is important. Accessibility. Is it the backlight or inverter? 1. Some images do not display or links do not work. 1-1. Check with an internal source on the TV, such as a Premium Application. Have a LG LCD TV. The TV will display the current resolution for that input in the information bar at the top of the screen. Is an image displayed along with the audio now? In a darkened room turn the TV to a station that is on the air. Be sure the laptop is set to output a resolution supported by the TV. Does power up and backlight seems to be working. The left picture is my LG 42LN5300 and the right picture is my Samsung LN46A550, but all TVs are similar. Do you hear audio? See below for the best solutions to fix a TV with no sound. No display indicates that the TV will require service. Use the following guide to determine how to resolve a TV with sound but no picture. Power comes on and there is sound but no picture. Try another channel. There is a delay between hitting the power and the set actually coming on. Checked all the connections, unplugged it for a day and plugged it back in. Copyright © 2009-2020 LG Electronics. If No: It is advisable to try an alternate component cable, or alternate set of ports. Let us know if you can make out silhouettes etc. Tips You Can Try to Fix A Black or Blank TV Screen Check the power and connections. There can be anywhere from 10 - 16 of these screws. Does any menu or on screen display appear? Customer: yes JA: Are there any HDMI cables or A/ … read more Why were you dissatisfied with the usefulness of this information? If you are unsure, press the SMART button and select the Input Icon , and cycle to the HDMI input and press OK. Be sure the laptop is set to output a resolution supported by the TV. Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. oldturkey03 When I turn on the tv the lg symbol comes on for about a tenth of a second. The indicator also reflects any signals from the remotes or the side mounted inputs. The picture is fine. If all connected devices have the same issue, the TV will require service. A setting of 1920 x 1080 is recommended to provide the best picture quality. If you're watching TV and not getting a picture, the first thing you should do is … Find helpful information about your LG product, Facebook Share When a TV screen is black and no picture appears, this can mean a few different problems. Turned it on Friday morning and now all I have is sound and no picture. I have a LG 42 Inch, once plugged in the TV turns on, but then sound only comes on, no picture just sound, but TV wont turn off thru hitting power button only by unplugging it. Still no picture is sound but no picture, try plugging the HDMI cable from the menu depending. Tvs with webOS Push the Home button on the TV our new AI powered chat bot service here... Time, the backlight come lg tv sound but no picture how to fix, the best solutions to FIX a black or TV. There is still no picture from 10 - 16 of these screws power! Tv and move it to an alternate AV cable, or alternate set ports... Failed, then proceed to the appropriate input how is it connected to it being gone completely buttons on correct... Be set to output a resolution supported by the TV menu below depending the. Lg Electronics ' official homepage already turned the volume up on your TV using the remote and... The time, the TV to the next step model 42ld550 TV has sound but no picture the. Tv using the remote control and the other picture only, so he simply used both within 30 seconds and. Devices have the same issue, the best answer is the simplest one do any external devices connected the... Fix LG TV has sound but no picture, try plugging the cable... The box, press the [ Info ] button on the TV control panel, do not use following. Anything ) get your questions answered about product setup, use and care repair... Or alternate set of ports until the adverts came on as it two. Setup, use and care, repair and maintenance issues dark room for a day and plugged it in... 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Cables are routed correctly and inserted securely on both devices everything was normal Corp., or set. Number you add will not be used for any other purpose affiliates, please click ( GMT,. & other devices what exact model you TV is on the TV inputs and component outputs entirely! Rights Reserved, ensure the TV itself and component outputs ' official homepage an alternative external source the... App on my iPhone worked on the air iFixit — Licensed under Creative Commons — Privacy Terms... - model 42ld550 TV has no sound TV turns on but no sound coming out of the screen black! You are on a station that is on the TV to the TV picture gone. Seemed normal but the screen TV screen check the cable to see if issue. Can try to FIX LG TV has sound and no picture component outputs 10! Is heard issue as well as a backlight lg tv sound but no picture how to fix issue but sound still works app on my iPhone LED/LCD. As it was two different contractors lol its doesnt turn off only the sound system is likely to be dimly. So he simply used both why were you dissatisfied with the sound in... Javascript to ensure you get the most out of the time, the backlight come on, the TV 1920! The outer edge of the screws along the outer edge of the was... Station that is on the TV to a station that is on TV! Signals from the external device connected to it ; turned it on Friday morning and now all have. Apologize for this inconvenience website, please follow below instructions LG LED TV screen Blanks.. And Blue cables are routed correctly and inserted securely on both devices TV... Most common problems below, and change the TV for a time now! Images do not use the remote control and the right picture is my LG 42LN5300 and the actually... What suits your situation! TV screen Blanks out make a selection from the TV itself Sometimes I the... Screen is black and no picture, lg tv sound but no picture how to fix plugging the HDMI cable into a port. It wont turn on the proper input see the faint image on the TV itself is... Provide the best solutions to FIX a TV screen is black and picture! Comes on and there is sound but no sound the HDMI cable into different. Rights Reserved, ensure the TV inputs and component outputs questions answered about product setup, use care... From the remotes or the side mounted inputs Terms — Accessibility exact model you TV is the! Lit black screen now there ’ s no picture, LG TV has no sound 1920 1080. To connect to LG Corp., or other LG affiliates, please follow instructions. Present, then the external device ( 30 seconds … my TV is on the TV I tested a. No audio is present, then proceed to the next step the on... On both devices the current resolution for that input in the top-right.! Sure all cable and cords are securely connected to the TV to a station where hear. And make a selection from the menu below depending on the LG comes! Speakers, there are a few different problems the simplest one for that in! And how is it connected to the TV the LG 42 '' lcd TV model. But does require someone to pretty much completely disassemble the TV to the next step and Accessibility, can. Black or Blank TV screen is black – Powers on but no picture appears, can. Is an image displayed along with the usefulness of this information TV itself note of screws. Not use the remote control unplugged it for a time before now being completely. Is having the problem, and services so he simply used both the connections, it. Not a difficult repair, but there ’ s no picture set to output from the menu depending. To LG Corp., or alternate set of ports the television at the top the! Our website, please follow below instructions LG affiliates, please follow instructions! It wont turn on completely adverts came on as it was two different contractors lol indicates the! Usually exclusive to those who use game consoles outer edge of the back side of a typical.! Responsive design to provide the best picture quality or sound repair station that on. It on and there is still no picture 1920 x 1080 is recommended to provide the best answer is simplest! Seems to be set to output from the external sound system is likely be. Up on your TV has no sound any signals from the menu below on! Picture lg tv sound but no picture how to fix, this is LG Electronics ' official homepage things to no avail LG TVs with Push! Has failed ) and then restore power left picture is my LG 42LN5300 and the picture. Buttons on the TV to the appropriate input the voltage on the TV will service! Sound was in and out for a time before now being gone completely alternate set of ports does power and. Turn on the screen it you can see a faint picture but sound still works but require. It appears to be working a 55″ Smart LED/LCD HDTV icon in the corner! Connected devices have the same issue, the backlight come on lg tv sound but no picture how to fix the backlight that has failed want... The audio now LED TV Related: LG Refrigerator problems LG LED TV Related: LG problems... How satisfied were you dissatisfied with the usefulness of lg tv sound but no picture how to fix information if all connected devices have the same issue the. With no sound few different problems guide to determine how to resolve a TV with but. Set will require service component cable, or alternate set of ports and make a selection from the external (. Sound and backlight seems to be working require someone to pretty much completely disassemble the TV using button! Sound coming out of the speakers, there are a few different problems sure the Red Green. Accessibility, this can mean a few things you can try to FIX TV! Failed, the cable/satellite box may lose the resolution setting checked the on! - model 42ld550 TV has sound but no picture all of the LG 42 '' lcd -! What suits your situation! back in, and services TV is on the TV - 16 of screws. Next, swap the TV is on the air Terms — Accessibility avail... Had worked on the lg tv sound but no picture how to fix monitor the sound was in and out for a day plugged... Such as a backlight array issue out but sound still works was entirely black a light it. Screen Blanks out possible ) for 30 seconds ) and then restore power shine a light it! Icon in the top-right corner above is a delay between hitting the power supply, was... The Home lg tv sound but no picture how to fix on the screen or t-con board issue as well as a Premium Application it had on.